Comprehensive Customer Support

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Common problem

1.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

2.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

3.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

4.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

5.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

6.What customized services does QIE Group soybean white chip production line provide to meet the production needs of specific customers?

A： The customized services provided by QIE Group involve customized design of soybean processing solutions according to customer specific requirements, including, but not limited to, process flow, equipment configuration and automation level. This means that regardless of the scale of production of customers and their requirements for specific parameters of the final product, QIE Group team of engineers will be able to design facilities that meet their operational and business objectives. The customization process involves specific discussions, assessing customer needs, and providing cost estimates to ensure that the delivered solution is not only technologically advanced but also cost-effective.

7.How can the low temperature solvent extraction process used in the low temperature production line of soybean white tablets (soybean meal) of QIE Group ensure the integrity and nutritional value of soybean protein?

A： The low-temperature solvent extraction process used in the low-temperature production line equipment of soybean white flakes (soybean meal) is a specially designed production method designed to minimize the impact of processing on the structure and functionality of soy proteins. After cleaning, grading and shelling at low temperature, soybean grains are extracted with solvents in high vacuum. Due to the low temperature, the thermal denaturation of soy protein will be greatly reduced, so the nutritional value and functional properties of the protein will be preserved as much as possible. The final soybean white flakes (low-temperature soybean meal) contain more than 50% of protein and less than 0.5% of fat content, and are suitable for being used as raw materials of high-quality feed and food additives.

8.How to improve production efficiency and reduce energy consumption in automatic soybean oil production line?

A： Our fully automatic soybean oil production line uses advanced oil processing technology, and every step from soybean cleaning to refining is optimized to ensure that raw materials are fully processed and converted. The whole system uses automation and intelligent control system, which not only realizes the accurate operation control, reduces the human error, but also reduces the manpower demand. More importantly, the production line is equipped with an energy recovery mechanism and a closed-loop system to effectively reduce energy consumption. The comprehensive application of these technologies makes the production line achieve high efficiency and energy saving while ensuring product quality.

9.How are the maintenance and maintenance cycles of large screw presses arranged, and are after-sales maintenance services provided?

A： In order to ensure stable operation and extend service life of large screw presses, it is recommended to carry out regular inspection and maintenance. Generally speaking, basic cleaning and lubrication of the machine should be carried out every day, the wear of each major component should be checked every month, and the machine should be maintained in detail according to the maintenance cycle in the instructions for use. As a professional supplier of grain and oil machinery and equipment, QIE Group provides after-sales maintenance services, including technical consultation and troubleshooting. For customized large screw presses, we will also provide specific use and maintenance training to ensure that customers can correctly operate and maintain the equipment to maximize its effectiveness and extend its service life.

10.How do the preheating and pressing functions of medium-sized screw oil press optimize oil quality?

A： The preheating function of the medium-sized screw oil press accurately raises the material to the appropriate temperature through the advanced temperature control system, making the oil easier to squeeze and retaining the nutrition and flavor of the oil. The pressing function adopts a unique screw shaft design to achieve continuous and automatic advancement of materials and improve pressing efficiency. This combination of preheating and progressive pressing not only increases the oil yield, but also avoids the adverse impact that overheating may have on the quality of the oil, ensuring stable quality and good taste of the final extracted oil.

Enterprise Terms and Policies: 1. Product Quality Assurance: QI ' E Group is dedicated to delivering superior grain and oil machinery products that comply with international standards and certifications. We adhere to the ISO9001:2000 quality management system certification, ensuring our product and process excellence is at the forefront of the industry. In the event of product issues stemming from manufacturing defects, QI ' E Group will abide by relevant laws and regulations to provide customers with complimentary repair or replacement services. 2. User Privacy Protection: We prioritize the safeguarding of personal information and privacy for all users. QI ' E Group is in full compliance with applicable privacy laws and regulations, and will not divulge users' personal data to third parties without obtaining user consent, unless in accordance with legal procedures or under clearly defined partnerships subject to privacy compliance. 3. Return and Exchange Policy: QI ' E Group offers a fair return and exchange service. If a product exhibits non-human-induced damage or performance issues within the specified timeframe, customers may initiate a return or exchange process following the company's guidelines. The terms for returns and exchanges outline the process, conditions, and timelines to ensure a just and efficient resolution. 4. After-Sales Service Commitment: We are devoted to providing comprehensive after-sales support, including installation assistance, operational training, and technical guidance, to ensure customers maximize the benefits of our products and solutions. Customers can receive prompt responses and expert advice on any product or service inquiries via our service hotline or online customer support. 5. Legal Compliance Statement: QI ' E Group complies with all relevant laws and regulations of both our operational jurisdiction and the countries in which we conduct business, as well as applicable trade standards in the global marketplace. Our business conduct upholds ethical principles and legal compliance, ensuring that transactions are conducted with legitimacy and fairness. 6. Revisions and Updates to Terms and Conditions: QI ' E Group reserves the authority to amend and update this policy at any time. Users will be informed of any changes via our official website or other suitable channels. Continued use of our services by users will be construed as acceptance of the revised policy. 7. Dispute Resolution: In the event of a dispute, QI ' E Group will endeavor to resolve it amicably through negotiation. If an agreement cannot be reached, the dispute will be escalated to the competent court in the location of QI ' E Group for judicial resolution. We are committed to protecting our customers' interests with integrity and diligence, ensuring a transparent and equitable dispute resolution process. This policy serves as the official statement of QI ' E Group, aimed at ensuring professionalism and accuracy in our business operations, eliminating any exaggerated or misleading information, and diligently protecting customer rights and interests.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise After-Sales Service Terms: 1. Warranty Service: 1. All products sold by QI ' E Group are backed by a one-year quality assurance period, starting from the date of successful installation and commissioning. 2. During this warranty period, if any equipment fails or sustains damages due to inherent quality issues, QI ' E Group will offer free repair or replacement services to the users. 2. Technical Support: 1. We provide guidance services for product installation and commissioning to ensure the equipment is ready for normal operation. 2. Comprehensive training on operation and technical consulting services are available to assist customers in understanding equipment performance and maintenance. 3. Technical consultation is accessible through telephone, video, or email formats, with prompt responses to address user needs and resolve technical issues. 3. Maintenance Service: 1. Our maintenance service guarantees a response time within 24 hours on business days, with expedited support during critical situations. 2. In the absence of human error, users will only be charged for the cost of the necessary replacement parts. 3. Regular equipment inspections and maintenance services are provided to ensure optimal equipment performance. 4. Spare Parts Supply: 1. We guarantee fast and efficient spare parts supply services to maintain the continuous and stable operation of customer equipment. 2. Limited support for spare parts and maintenance services is still available for discontinued or upgraded equipment. 5. Response Time: 1. In cases where a user reports an issue, the QI ' E Group After-Sales Service Center will respond within 4 hours of receiving the notification. 2. Specific response times may vary based on actual conditions and regional differences to ensure swift service delivery to users. 6. Other Services: 1. Users have the option to enter into a maintenance service contract to enjoy regular equipment inspections and specialized maintenance. 2. We also provide consultation and implementation services for equipment upgrades and modifications to help customers enhance production efficiency. 7. User Feedback: 1. A user feedback mechanism is established to consistently gather user feedback and suggestions. 2. We will address feedback and suggestions promptly to continually enhance customer satisfaction.

After-sales service

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Maintenance service

1. Immediate response and fault identification: QI ' E Group offers prompt customer service assistance to swiftly diagnose issues via phone or online communication, minimizing equipment downtime. 2. On-site repair services: Our professional maintenance team is ready to arrive at your location in the shortest time possible to perform necessary repairs and maintenance tasks. 3. Remote oversight and technical assistance: We deliver real-time technical support through remote monitoring of your equipment's operational status, allowing us to avert potential issues. 4. Essential parts availability: We maintain a substantial spare parts inventory to ensure rapid replacement and continual stability of equipment performance. 5. Regular maintenance programs: We offer tailored maintenance plans based on equipment usage to prolong equipment life and enhance operational efficiency. 6. Training services: We conduct regular training sessions on equipment operation and maintenance to boost your team's self-sufficiency and curtail long-term operational costs. 7. Upgrading services: We actively provide software and hardware upgrades in line with the latest technological advancements to keep your equipment at the forefront of innovation. 8. Clear pricing policy: Our pricing for maintenance services is transparent, with no hidden fees, ensuring fairness and clarity in our offerings. 9. Quality commitment: We adhere to the ISO9001:2000 quality management system, assuring quality for all maintenance projects and guaranteeing service reliability. 10. Innovative approaches: We consistently invest in the development of pioneering maintenance technologies and techniques to offer more effective problem-solving and equipment optimization solutions.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.